01
Call and dispatch
You call (833) 321-7153 and speak to a live dispatcher, not a voicemail. We ask what happened, where the water is, and whether the source is stopped. Within minutes, a crew is rolling with a water extraction unit, moisture meter, and drying equipment. You get a text with the technician's name and ETA.
02
Inspection and water mapping
We walk the property with a thermal imaging camera and moisture meter to find every wet pocket, including inside walls and under floors. A boroscope inspection camera checks behind baseboards and inside cabinets. This takes 15 to 30 minutes and tells us exactly where the water went and how far we need to dry.
03
Water extraction
Truck-mounted and portable extraction units pull standing water from carpet, tile, and hardwood. For deep water, we use submersible pumps first. A Shop-Vac or RIDGID wet vac handles tight spots like closets and under sinks. Most residential jobs take two to four hours of extraction before we move to drying.
04
Drying and dehumidification
We position air movers and dehumidifiers to create a drying chamber. Polyethylene sheeting contains the area so the equipment works efficiently. Desiccant dehumidifiers handle cooler spaces like crawl spaces and basements. We check readings daily with a hygrometer and infrared thermometer and adjust equipment until materials hit dry standard.
05
Final verification and documentation
Once readings confirm your structure is dry, we remove equipment and provide a complete documentation package. That includes moisture logs, photos, and an Xactimate scope for your insurance claim. We also walk you through what to watch for over the next week and how to prevent a repeat.