01
Call and triage
You call (833) 321-7153 and describe what happened. We ask about the water source, the affected rooms and whether the water is clean or contaminated. Within minutes we dispatch the nearest crew with extraction units, air movers and dehumidifiers already loaded. You get a text with the technician name and estimated arrival window.
02
Inspect and map
On arrival we walk the property with a moisture meter, thermal imaging camera and boroscope inspection camera to find hidden water behind walls, under cabinets and inside ceiling cavities. We photograph everything and mark the wet zones. This inspection usually takes 20 to 40 minutes and tells us exactly how much equipment the job needs.
03
Extract standing water
We run truck-mounted and portable water extraction units to pull standing water out of carpet, pad, hardwood and concrete. For sewage backup or Category 3 water, we remove contaminated materials first, then extract. A typical flooded living room takes two to four hours to extract and prep for drying.
04
Dry and monitor
We set Dri-Eaz and Phoenix Restoration Equipment air movers and dehumidifiers to dry the structure. Each day we return to take moisture meter and hygrometer readings, adjust equipment placement and photograph the drying curve. Most jobs reach dry standard in three to five days. We do not remove equipment until the readings confirm the structure is dry.
05
Document and restore
When drying is complete, we provide a full drying log, photo documentation and an Xactimate estimate for any repairs. If drywall, insulation or flooring needs replacement, we handle it or coordinate with your contractor. You get a written summary of what was wet, what we did and what is left to repair.